{"id":249,"date":"2024-07-30T19:52:15","date_gmt":"2024-07-30T19:52:15","guid":{"rendered":"https:\/\/huris-extensions.com\/?page_id=249"},"modified":"2026-01-07T13:46:20","modified_gmt":"2026-01-07T13:46:20","slug":"ticketing-manager","status":"publish","type":"page","link":"https:\/\/huris-extensions.com\/?page_id=249","title":{"rendered":"Ticketing Manager"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"249\" class=\"elementor elementor-249\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-368ed602 e-flex e-con-boxed e-con e-parent\" data-id=\"368ed602\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ddfd378 e-con-full e-flex e-con e-child\" data-id=\"6ddfd378\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-556067f1 elementor-widget elementor-widget-heading\" data-id=\"556067f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ticketing manager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e09a260 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e09a260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d1ce4e5 elementor-widget elementor-widget-text-editor\" data-id=\"1d1ce4e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Easily create, manage, and resolve tickets, ensuring your organization addresses issues quickly and efficiently, seamlessly integrated into SAP SuccessFactors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39e86680 e-flex e-con-boxed e-con e-parent\" data-id=\"39e86680\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-265e1452 e-con-full e-flex e-con e-child\" data-id=\"265e1452\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-616a126 elementor-widget elementor-widget-heading\" data-id=\"616a126\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Clear communication<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55a82c38 elementor-widget elementor-widget-text-editor\" data-id=\"55a82c38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Support teams can communicate with employees and other departments, ensuring smooth and efficient resolution of issues. The Ticket Manager offers a clear overview of ticket status, priority, and complexity, providing transparency for both employees and support agents.<\/p><p>Fully integrated with SAP SuccessFactors, the Ticket Manager uses employee data to streamline the ticket assignment process, ensuring the right team handles each case. With the ability to track history, attachments, and conversations, this solution helps your organization address issues effectively and maintain a high level of service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5946f3e9 e-con-full e-flex e-con e-child\" data-id=\"5946f3e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c8aabb7 elementor-widget elementor-widget-image\" data-id=\"5c8aabb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"583\" height=\"433\" src=\"https:\/\/huris-extensions.com\/wp-content\/uploads\/2024\/09\/Ticketing.png\" class=\"attachment-full size-full wp-image-1138\" alt=\"\" srcset=\"https:\/\/huris-extensions.com\/wp-content\/uploads\/2024\/09\/Ticketing.png 583w, https:\/\/huris-extensions.com\/wp-content\/uploads\/2024\/09\/Ticketing-300x223.png 300w\" sizes=\"(max-width: 583px) 100vw, 583px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-659701e6 e-flex e-con-boxed e-con e-parent\" data-id=\"659701e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e4aefd1 e-con-full e-flex e-con e-child\" data-id=\"4e4aefd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea9b755 elementor-widget elementor-widget-heading\" data-id=\"ea9b755\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FEATURES AND BENEFITS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c21b337 elementor-widget elementor-widget-text-editor\" data-id=\"3c21b337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Portal to create and manage tickets for the employee and agents<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Overview for employee and support department about the status of all tickets<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Indicate priorities, category and complexity<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support for side conversations with colleagues to handle a ticket<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support for multiple levels of support using a layer model (first line, second line)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support for ticket handling between departments (e.g. HR\/IT\/Finance)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fully integrated with employee data from SAP SuccessFactors (defining agents and agent groups based on SF data, direct link to employee profile data, etc.)<\/span><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">History of conversations and attachments available for agent and support agent<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the message center to broadcast messages to affected parties, including email notifications<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dynamically assigning tickets based on different user groups<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add, download, save and view attachments<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Knowledge base as part of the content<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can also be accessed directly from SAP SuccessFactors<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Available in multiple languages<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">And much more\u2026<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Also watch the video on this page or download our\u00a0<\/span><a href=\"https:\/\/huris-extensions.com\/wp-content\/uploads\/2024\/10\/Ticketing_Manager_Extension_HuRis.pdf\"><span style=\"font-weight: 400;\">leaflet<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">For more information or a demo of the Ticketing Manager please\u00a0<\/span><a href=\"https:\/\/huris-extensions.com\/?page_id=243\"><span style=\"font-weight: 400;\">contact<\/span><\/a><span style=\"font-weight: 400;\">\u00a0us directly<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e3b0a65 e-con-full e-flex e-con e-child\" data-id=\"6e3b0a65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49e030c8 elementor-widget elementor-widget-image\" data-id=\"49e030c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"637\" height=\"335\" src=\"https:\/\/huris-extensions.com\/wp-content\/uploads\/2024\/09\/Picture9.png\" class=\"attachment-large size-large wp-image-1140\" alt=\"\" srcset=\"https:\/\/huris-extensions.com\/wp-content\/uploads\/2024\/09\/Picture9.png 637w, https:\/\/huris-extensions.com\/wp-content\/uploads\/2024\/09\/Picture9-300x158.png 300w\" sizes=\"(max-width: 637px) 100vw, 637px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b328e79 elementor-widget elementor-widget-image\" data-id=\"b328e79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"637\" height=\"336\" src=\"https:\/\/huris-extensions.com\/wp-content\/uploads\/2024\/09\/Picture10.png\" class=\"attachment-full size-full wp-image-1141\" alt=\"\" srcset=\"https:\/\/huris-extensions.com\/wp-content\/uploads\/2024\/09\/Picture10.png 637w, https:\/\/huris-extensions.com\/wp-content\/uploads\/2024\/09\/Picture10-300x158.png 300w\" sizes=\"(max-width: 637px) 100vw, 637px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a536e0 elementor-widget elementor-widget-video\" data-id=\"6a536e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/dBD6-46Zdqg&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ticketing manager Easily create, manage, and resolve tickets, ensuring your organization addresses issues quickly and efficiently, seamlessly integrated into SAP SuccessFactors. Clear communication Support teams can communicate with employees and other departments, ensuring smooth and efficient resolution of issues. The Ticket Manager offers a clear overview of ticket status, priority, and complexity, providing transparency for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":241,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-249","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/huris-extensions.com\/index.php?rest_route=\/wp\/v2\/pages\/249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/huris-extensions.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/huris-extensions.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/huris-extensions.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/huris-extensions.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=249"}],"version-history":[{"count":55,"href":"https:\/\/huris-extensions.com\/index.php?rest_route=\/wp\/v2\/pages\/249\/revisions"}],"predecessor-version":[{"id":1456,"href":"https:\/\/huris-extensions.com\/index.php?rest_route=\/wp\/v2\/pages\/249\/revisions\/1456"}],"up":[{"embeddable":true,"href":"https:\/\/huris-extensions.com\/index.php?rest_route=\/wp\/v2\/pages\/241"}],"wp:attachment":[{"href":"https:\/\/huris-extensions.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}